A staff parking management system
A large hospital in the Midlands
required a system that would enable them to issue parking permits to more than
3,000 members of staff, send renewal reminders and identify the owners of
illegally parked cars. They previously had a simple system for tracking
payments, but it was very inflexible and could only be used a single person.
This meant that it was virtually impossible for parking
enforcement staff to identify the owners of vehicles that were parked in the
wrong place or which had expired permits. Staff had become aware of these
shortcomings and there were many who simply ignored the parking rules.
This resulted in a loss of income from permits and
difficulties with illegally parked vehicles. In addition many of the penalties
that were imposed were never paid, because of the difficulty of tracing the
member of staff responsible.
Quinata supplied a multi-user system that allows four staff
in the finance department full access to issue permits, send reminders and process
parking penalties. The system produces mail merged renewal reminders and prints
the permits on specially designed stationery. It highlights members of staff
with outstanding parking fines so that these can be collected before a new
permit is issued. In addition the site security personnel who are responsible
for enforcement have limited access to record enforcement notices. They can
also use the system to identify the owner of any vehicle if they need to be
contacted because the vehicle has been damaged or is causing as obstruction.
The system produced a considerable increase in the numbers of staff buying permits and the
proportion of parking fines that are paid.
Since total income from permits is approximately £140,000 a
year, a 10% increase in permit payments collected results in a payback period
for the system of less than six months, without taking into account the
benefits to the environment of the hospital or the savings in staff time.